摘要
目的探讨急诊护理中沟通技巧的运用效果分析。方法选取该院2016年3月—2017年3月在该院急诊科住院的160例患者,根据护理沟通技巧实施前后各选取80例患者,比较实施护理沟通技巧前后护患纠纷发生率与患者对护理工作者的满意度。结果实施沟通技巧前患者80例,发生护患纠纷27例,护患纠纷发生率为33.75%;实施沟通技巧前患者80例,发生护患纠纷2例,护患纠纷发生率为2.50%。实施后护患纠纷发生率明显低于实施前,差异有统计学意义(P<0.05)。实施沟通技巧后患者80例,其中非常满意44例,比较满意23例,一般满意11例,不满意2例,总满意度为97.50%;实施沟通技巧前患者80例,其中非常满意7例,比较满意19例,一般满意32例,不满意22例,总满意度为72.50%。实施后患者满意度明显高于实施前患者满意度,差异有统计学意义(P<0.05)。结论在急诊科护理人员中护理沟通技巧优化模式,可以降低护患纠纷发生率,同时也可以提高患者对护理工作者的满意度,值得推广应用。
Objective This paper tries to explore the effect of communication skills in emergency nursing.Methods 160 cases in this hospital from March 2016 to March 2017 admitted in the emergency department of this hospital were selected,80 cases of before the implementation of nursing communication skills,and 80 cases of after the implementation nursing communication skills,the incidence of nurse patient dispute and patient’s satisfaction with nursing care workers before and after the implementation of nursing communication skills were compared.Results Before the implementation of communication skills,the occurrence of medical disputes was 27 cases,nursing disputes occurred in 33.75%;After the implementation of communication skills,the occurrence of medical disputes was 2 cases,the incidence of nurse patient disputes was 2.50%.the nursing disputes were significantly lower than that before the implementation of communication skills,the difference was statistically significant(P<0.05).Among the 80 cases of patients with communication skills,the very satisfactory was 44 cases,relatively satisfactory in 23 cases,general satisfaction was 11 cases,2 cases were not satisfactory,the total satisfaction rate was 97.50%;before the implementation of communication skills,the very satisfactory was 7 cases,relatively satisfactory in 19 cases,32 cases of general satisfaction,not satisfied in 22 cases,the total satisfaction rate was 72.50%,so that after the implementation of communication skills significantly higher than that before the implementation,the difference was statistically significant(P<0.05).Conclusion In the nursing staff of emergency department,the optimization model of nursing communication skills can reduce the incidence of disputes between nurses and patients,and can also improve the satisfaction of patients with nursing workers,and is worth popularizing.
作者
汤红
TANG Hong(Department of Emergency,Xintai Third People’s Hospital,Tai’an,Shandong Province,271000 China)
出处
《系统医学》
2017年第18期123-124,127,共3页
Systems Medicine
关键词
沟通技巧
急诊
护理
Communication skills
Emergency care
Nursing
