摘要
情感劳动这一概念揭示了在服务业高度发达的境况中女性的情感系统所遭受到的隐秘剥削。社会工作作为一项特殊的社会服务,女性从业人员依旧面临着不公正的情感劳动分工。这种不公正性分别从专业过程、家庭角色和组织场域等3个方面得以复合型的建构。专业社会工作的情感劳动分工直接延续了女性在家庭中的角色定位,女性社会工作者更多地承担了表意性的功能,这也充分映射了男权文化对女性特质的武断指认。为克服这一缺陷,我们必须审思社会工作服务的内部分化,调整男性之于女性、专业性之于日常性的绝对优势,把情感劳动视为社会工作实现社会正义的必要方法,而非完成工作任务的附属工具。正视女性社工的情感劳动,对反思理性主义的社会工作模式也有相当的启发性意义。
Emotional labor is a concept that reveals the covert exploitation of females＇ emotional labor in the highly developed services industries. Social work as a special type of social services embraces women as employees who face unjust divisions of emotional labor.This injustice is constructed at three complex levels from specialization, through family roles to institutionalization. The Divisions of emotional labor in specialized social work directly carry over women＇s family roles when female social workers undertake tasks to display emotions. Such requirement of display of emotions in work reflects the arbitrary identification of women＇s characteristics by the male dominated culture. To overcome this disadvantage, we must re-consider the internal divisions of social work, re-adjusting what is men＇s and women＇s advantages and differences between specialized and routine work. It is desirable to regard emotional labor in social work as a necessary means to realize socialism, and not complementary tools to fulfill tasks. To respect emotional labor in female social work is important to reconsider rationalism in social work.
出处
《妇女研究论丛》
CSSCI
北大核心
2014年第4期97-103,共7页
Journal of Chinese Women＇s Studies
基金
国家哲学社会科学基金重大项目"城市流动人口服务管理问题研究"(项目编号:11&ZD036)的阶段性成果
关键词
情感劳动
女性社工
女性主义
社会工作
emotional labor
female social workers
feminism
social work
