摘要
[目的]探讨医院门诊开展"优质护理服务"的实践与效果分析。[方法]随机抽取护理人员和门诊病人各30例,对优质护理服务实施前后护理人员和病人的满意度进行比较分析。[结果]实施优质护理后,病人满意度明显优于对照组。[结论]实施优质护理服务可以提高护理人员和病人的满意度。
Objective：To probe into the practice and effect analysis of high-quality nursing services in OPD of hospital.Methods：A total of 30 nurses and 30 outpatients were taken by random sampling method.The degree of satisfaction of the nursing staff and outpatients was compared before and after high-quality nursing service.Results：The degree of satisfaction of outpatients was higher after high-quality nursing service.Conclusion：Implementing high-quality nursing services can improve the degree of satisfaction of the nursing staff and outpatients.
出处
《全科护理》
2011年第33期3084-3085,共2页
Chinese General Practice Nursing
基金
吉林市科学技术成果项目
编号:2009038-07
关键词
优质护理
实践
效果
high-quality nursing service
practice
effect
