摘要
目的: 为减少门诊药房患者投诉,改善药患关系提供借鉴。方法:分析门诊药房患者投诉的常见原因,提出相关的解决措施。结果与结论:充分利用患者投诉信息,持续改进医院药学服务质量,从而使患者投诉最小化。
Objective： To reduce the complaints of patients in outpatient pharmacy, and to provide references for the improvement of relationships between pharmacists and patients. Methods： We analyzed the reasons about the complaints from patients in outpatient pharmacy to come up with some countermeasures. Results and Conclusions： The patients＇ complaints can be minimized by fully taking advantage of the patients＇ complaints and enhancing the quality of pharmaceutical care.
出处
《药品评价》
CAS
2011年第2期37-40,共4页
Drug Evaluation
关键词
门诊药房
患者投诉
药学服务
品管圈
高危药物
Outpatient pharmacy
Complaints of patients
Pharmaceutical care
Quality Circle
High-alertmedication
