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企业管理措施对员工角色压力的影响 被引量：5

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摘要 角色压力是影响员工工作态度、工作行为和工作绩效的重要因素。文章简要地介绍了角色压力的定义和角色压力的主要影响因素,为我国服务性企业管理人员加强员工的角色压力管理工作提供一些参考。
作者 林美珍
机构地区 中山大学管理学院
出处 《现代管理科学》 2007年第8期32-33,44,共3页 Modern Management Science
关键词 角色压力 员工感知的企业支持 授权 信息反馈 管理人员的领导行为
分类号 F272 [经济管理—企业管理]
  • 相关文献

参考文献11

  • 1Hartline,Michael D.,James G.Maxham Ⅲ,and Dary1 O.McKee.Corridors of Infl uence in the Dissemination of Customer-oriented Strategy to Customer Contact Service Employees.Journal of Marketing,2000,64(2):35-50.
  • 2Jackson,Susan E.,and Randall S.Schuler.A Meta-analysis and Conceptual Critique of Research on Role Ambiguity and Role Conflict in Work Settings.Organizational Behavior and Human Decision Processes,1985,36(1):16-78.
  • 3King,Lynda A.,and Daniel W.King.Role Conflict and Role Ambiguity:A Critical Assessment of Construct Validity.Psychological Bulletin,1990,107(1):48-64.
  • 4Wetzels,Martin,Ko de Ruyter,and Jos Lemmink.Role Stress in After-sales Service Management.Journal of Service Research,1999,2 (1):50-67.
  • 5Stamper,Christina L.,and Mark C.Johlke.The Impact of Perceived Organizational Support on the Relationship between Boundary Spanner Role Stress and Work Outcomes.Journal of Management,2003,29(4):569-588.
  • 6Singh,Jagdip.Boundary Role Ambiguity:Facets,Determinants,and Impacts.Journal of Marketing,1993,57(2):11-31.
  • 7Sayer,John E.Goal and Process Clarity:Specification of Multiple Constructs of Role Ambiguity and a Structural Equation Model of their Antecedents and Consequences.Journal of Applied Psychology,1992,77(2):130-14.
  • 8Rahim,M.Afzalur.Relationships of Stress,Locus of Control,and Social Support to Psychiatric Symptoms and Propensity to Leave a Job:A Field Study with Managers.Journal of Business and Psychology,1997,12(2):159-174.
  • 9Lambert,Vickie A.,and Clinton E.Lambert.Literature Review of Role Stress/Strain on Nurses:An International Perspective.Nursing and Health Sciences,2001,3(3):161-172.
  • 10Michaels,Ronald E.,William L.Cron,and Alan J.Dubinsky.Influence of Formalization on the Organizational Commitment and Work Alienation of Salespeople and IndustriaI Buyers..Journal of Marketing Research,1988,25(4):376-383.

二级参考文献5

  • 1[1]Hartline Michael D., and Ferrell O. C.. The Management of Customer-Contact Service Employees: An Empirical Investigation.Journal of Marketing, October 1996. 52 ～ 70.
  • 2[2]Pfeifer Jeffrey, and Feiga John F. Putting People First for Organizational Success. Academy of Management Executive, May 1999.37 ～ 48.
  • 3[3]Singh Jagdip. Striking a Balance in Boundary-Spanning Positions: An Investigation of Some Unconventional Influences of Role Stressors and Job Characteristics on Job Outcome of Salespeople. Journal of Marketing, July 1998.69～86.
  • 4[4]Singh Jagdip, Verbeke Willem, and R hoads Gary K.. Do Organizational Practices Matter in Role Stress Processes? A Study of Direct and Moderating Effects for Marketing-Oriented Boundary Spanners. Journal of Marketing, July 1996.69 ～ 86.
  • 5[5]Ulrich Dave. Intellectual Capital = Competence × Commitment. Sloan Management Review, Winter 1998.15 ～ 32.

共引文献6

同被引文献68

引证文献5

二级引证文献9

现代管理科学
2007年 第8期

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