8Williams S A. Caring in patient-focused care: the relationship of patients perceptions of holistic nurse caring to their levels of anxiety[J]. Holist Nurs Pract, 1997,11 (3):61-68.
9Tzeng H M ,Ketefian S,Redman R W. Relationship of nurses assessment of organizational culture, job satisfaction, and patient satisfaction with nursing care[J]. Int J Nurs Study,2002,39( 1): 79-84.
10Williams B, Coyle J, Healy D. The meaning of patient satisfaction : an explanation of high reported levels[J]. See Sci Med, 1998, (47) :1351-9.