摘要
社会保障经办管理服务是社会保障体系的重要内容,是政府为群众提供的重要公共服务项目。随着以互联网、人工智能、全联网、大数据、云计算、5G和区块链等为代表的数字科技应用的深化,如何在已有社保经办计算机信息化管理基础上实现数字化转型,更好地为群众提供方便快捷安全的社保管理服务,提升经办管理服务能力和质量,是实现社会保障高质量发展必须面对的问题。通过研究国家关于民生保障领域数字化转型的部署和要求,总结国家和部分地区社保数字化转型的成效经验和面临的矛盾困难,提出应围绕服务对象(参保单位和居民),通过线上线下一体、虚拟现实融合、万物智联、虚实共生和全真互联等的技术和服务赋能,打造以参保单位和个人为中心,以数据为驱动要素,更加自然、人性化、个性化、便利化、合法合规化、安全高效地适应数字化治理的经办管理服务新模式,形成一切社保经办业务皆数据、一切与经办有关的数据皆业务的新格局,推动我国社会保障高质量发展。
Social security management service is an important part of the social security system and an important public service item provided by the government for the masses.With the deepening of the application of digital technology represented by the internet,AI,full internet,big data,cloud computing,5G and block chain technology,how to realize the digital transformation on the basis of the existing computerized management of social security management,to better provide convenient,fast and safe social security management services for the masses,and to improve the ability and quality of social security management services,are the problems we face in achieving high-quality development of social security.By studying the national deployment and requirements of the digital transformation in the field of people s livelihood security,and summarizing the successful experience and the contradictory difficulties faced by the country and some regions in the digital transformation of social security,it is proposed that the service object(insured units and residents)should be the center,through the technology and service empowerment of online-offline integration,virtual-reality fusion,all things intelligent union,virtual-real symbiosis and all-truth interconnection,to make the insured units and individuals as the center,to take data as the driving factor,to form more natural,more humane,personalized,convenient,legal compliance,safe and efficient,to adapt to the digital governance of the management of the new service model.This is a new pattern in which all social security business is data and all data related to social security business is business,and this new service model could promote the high-quality development of social security in China.
出处
《经济研究参考》
2023年第5期17-25,共9页
Review of Economic Research
关键词
社会保障
经办管理服务
数字化转型
social security
management services
digital transformation
