摘要
在电子商务领域,平台内经营者的利益保障与权利人的权利维护成为解决恶意投诉问题的关键。《电子商务法》规定的“15天等待期”制度却为恶意投诉提供了肆意生长的空间,打破了制度间的平衡。现有解决方法虽能对恶意投诉起到一定的规制作用,但未对制度本身予以调整。对于恶意投诉行为的遏制,应当结合“反通知前置+合理期限”双重因素进行考量,通过反通知前置以弥补平台决定采取与终止必要措施的时间差异,同时利用“合理期限”弹性区间的性质,赋予平台适当的治理权,从而重新实现利益平衡。
A dual protection of platform business operators’interests and holders’rights is critical to resolve malicious complaints.However,the“15-day waiting period”system stipulated by the E-commerce Law raises risks for wanton malicious complaints,breaking the inter-system balances.Although existing solutions regulate certain degrees of malicious complaints,they fail to adjust the system itself.To restrain malicious complaints,it is necessary to combine the whole system of“counter-notification fronting”and“reasonable period of time”.Counter-notification fronting is to bridge the time gap between a platform’s decision to adopt or suspend a measure.At the same time,the flexibility of“reasonable period of time”allows a platform certain governance to re-gain interests.
作者
梅术文
王文丽
MEI Shuwen;WANG Wenli(School of Intellectual Property,Nanjing University of Science and Technology,Nanjing, Jiangsu, 210094)
出处
《南京理工大学学报（社会科学版）》
2022年第4期59-65,87,共8页
Journal of Nanjing University of Science and Technology：Social Sciences
基金
国家社科基金重大项目“创新驱动发展战略下知识产权公共领域问题研究”(17ZDA138)。
关键词
15天等待期
反通知
恶意投诉
电子商务
15-day waiting period
counter-notification
malicious complaints
e-commerce
