摘要
目的探讨7S精益管理在住院患者就医体验中的应用效果。方法采用便利抽样法,选取2018年1年~2019年12月在我院住院的300例住院患者作为研究对象,依据住院时间的不同,将2018年1~12月的150例住院患者设为对照组,将2019年1~12月的150例住院患者设为观察组。对照组采用常规医院住院管理,观察组在对照组的基础上实施7S精益管理。比较两组患者的住院就医体验评分、住院期间提及问题次数以及总满意度。结果观察组患者的办理入院时体验与评价、刚进病房时体验与评价、住院治疗阶段的体验与评价、对医院服务工作的体验与评价、对医技服务工作的体验与评价、办理出院手续时的体验与评价评分均高于对照组,差异有统计学意义(P<0.05)。观察组患者住院期间提及问题次数少于对照组,差异有统计学意义(P<0.05)。观察组患者的总满意度为96.00%,高于对照组的76.00%,差异有统计学意义(P<0.05)。结论7S精益管理能够提升住院患者就医体验,提高患者满意度,值得临床推广。
Objective To explore the application effect of 7S lean management in medical experience of inpatients.Methods Using convenient sampling method,300 inpatients in our hospital from January 2018 to December 2019 were selected as research objects.According to the different length of stay,150 inpatients from January to December 2018 were set as the control group,and 150 inpatients from January to December 2019 were set as the observation group.The control group adopted routine inpatient hospital management,and the observation group implemented 7S lean management on the basis of the control group.The scores of hospitalization experience,the number of questions mentioned during hospitalization and the total satisfaction of the two groups were compared.Results The scores of experience and evaluation of the patients at the time of admission,first admission of the ward,during the hospitalization treatment stage,during the hospital service work,during the medical technology service work and during the discharge procedures in the observation group were higher than those in the control group,and the differences were statistically significant(P<0.05).The number of questions mentioned during hospitalization in the observation group was fewer than that in the control group,and the difference was statistically significant(P<0.05).The total satisfaction of the patients in the observation group was 96.00%,which was higher than 76.00%in the control group,and the difference was statistically significant(P<0.05).Conclusion 7S lean management can improve medical experience of inpatients and satisfaction of patients,which is worthy of clinical promotion.
作者
亚理娜
易小青
吴丽妮
杨晓珍
肖琳
YA Li-na;YI Xiao-qing;WU Li-ni;YANG Xiao-zhen;XIAO Lin(Department of Nursing,People′s Hospital of Bao′an District of Shenzhen City,Guangdong Province,Shenzhen518000,China)
出处
《中国当代医药》
2020年第19期193-195,共3页
China Modern Medicine
基金
广东省深圳市宝安区医疗卫生基础研究(非资助)项目(20190430115916627)。
关键词
7S精益管理
住院患者
就医体验
应用效果
7S lean management
Inpatients
Medical experience
Application effect
