摘要
目的探讨基层医院运用信息化手段再塑门诊采血中心流程的效果。方法将2018年7月-12月期间未实施信息化手段的门诊采血中心80例患者纳入对照组,将2019年1月-6月期间实施信息化手段的门诊采血中心80例患者纳入观察组。对照组开设3个采血窗口,安排6位抽血护士,做常规工作安排;观察组开设8个采血窗口,安排8位抽血护士,使用信息化手段,对患者电子排号抽血。围绕就医流程、采血技术和质量、患者隐私保护、服务态度、就医环境等对2组患者展开满意度调查比较;通过对抽血护士工作强度、工作流程、工作效率、操作器具、工作环境评分比较抽血护士工作满意度;比较2组患者平均等候时间、窗口采血平均时间。结果观察组患者除服务态度外,其余四项满意度评分均高于对照组,观察组抽血人员工作满意度均高于对照组,观察组平均等候时间及窗口采血平均时间均短于对照组,差异有统计学意义(P<0.05)。结论基层医院运用信息化手段再塑门诊采血中心流程有利于提高护患满意度,缩短患者等待时间及窗口采血时间。
Objective To explore the application effect of information technology in remodeling the process of outpatient blood collection center in grass-roots hospitals. Methods From July to December 2018,80 patients in outpatient blood collection centers without information technology were enrolled in the control group,and 80 patients in outpatient blood collection centers with information technology technology technology were enrolled in the observation group. The control group set up three blood collection windows,arranged 6 blood-drawing nurses to make routine work arrangements;the observation group set up 8 blood collection windows,arranged 8 blood-drawing nurses,using information technology,electronic blood drainage of patients. The satisfaction of two groups of patients was investigated and compared around the medical process,blood collection technology and quality,patient privacy protection,service attitude and medical environment. The job satisfaction of blood-drawing nurses was compared through the work intensity,work process,work efficiency,operating instruments and work environment scores,and the level of the two groups was compared. Average waiting time and window blood collection time.Results Except for service attitude,the other four satisfaction scores of patients in the observation group were higher than those in the control group. The job satisfaction of blood-drawing staff in the observation group was higher than that in the control group. The average waiting time and window blood-collecting time in the observation group were shorter than those in the control group,and the difference was statistically significant(P<0.05).Conclusion It is helpful to improve the satisfaction of nurses and patients,shorten the waiting time of patients and the time of blood collection by window by using information technology to remodel the process of blood collection center in outpatient clinic.
作者
邹惠祥
陈达英
夏永芬
魏正琴
米敏
Zou Huixiang;Chen Daying;Xia Yongfen(The People's Hospital of Deyang City,Deyang,Sichuan 618000)
出处
《基层医学论坛》
2020年第9期1192-1194,共3页
The Medical Forum
关键词
基层医院
门诊采血中心
流程
信息化手段
应用效果
Primary hospital
Outpatient blood collection center
Flow
Information Technology
Application effect
