摘要
目的探究以患者需求为中心的门诊挂号患者满意度。方法收集2016年6月~2017年6月就诊于河北北方学院附属第一医院的患者2000例,采用随机数字表法分为观察组与对照组,每组各1000例,其中观察组在以患者需求为中心的门诊挂号,另1000例对照组在未实行以患者需求为中心的常规门诊挂号,探究患者挂号时间、满意度及复诊挂号方式。结果观察组不同时间段的挂号时间短于对照组,差异有高度统计学意义(P<0.01),观察组的满意度显著高于对照组,差异有高度统计学意义(P<0.01);观察组在窗口挂号、网上预约比例显著低于对照组,差异有高度统计学意义(P<0.01),而在其他预约方式上比例高于对照组,差异有高度统计学意义(P<0.01)。结论将以患者需求为中心的多元化挂号模式应用于医院,能极大提升前来挂号的患者满意度,缩短患者挂号时间,改变复诊挂号方式,值得应用与推广。
Objective To explore patients＇ satisfaction with outpatient registration based on patients＇ needs. Methods The subjects were 2000 patients from June 2016 to June 2017 admitted to the First Affiliated Hospital of Hebei North University, and they were divided into observation group and control group according to the random number table method, with 1000 patients in each group. In the observation group, 1000 patients were registered in the outpatient clinic based on patients＇ needs, and the other 1000 patients in the control group were registered in the routine outpa- tient service which did not carry out the method based on patients＇ needs. The time of registration, the degree of satis- faction and subsequence visit registration menthod were explored. Results The time of registration in the observation group was shorter than that of the control group, the difference was statistically significant （P 〈 0.01） in different peri- ods, and the degree of satisfaction of the observation group was significantly higher than that of the control group, and the difference was statistically significant （P 〈 0.01）. The window registration and online appointment rate in the obser- vation group was significantly lower than that in the control group, the difference was statistically significant （P 〈 0.01）, while the rate of other registration methods was higher than that in the control group, and the difference was statistical- ly significant （P 〈 0.01）. Conclusion Applying the registration method based on the patients＇ needs can greatly improve the patients＇ satisfaction, shorten the registration time and change the registration form of follow-up visit. It is worth of application and promotion.
作者
朱晓勃
朱艳平
ZHU Xiaobo;ZHU Yanping(Information Management Department,the First Affiliated Hospital of Hebei North University,Hebei Province,Zhangji-akou 075000,China)
出处
《中国医药导报》
CAS
2018年第28期150-153,共4页
China Medical Herald
基金
河北省张家口市科技计划自筹经费项目(1521137I)
关键词
门诊
挂号
患者满意度
门诊需求
Outpatient
Registration
Patients＇ satisfaction
Outpatient needs
