7Andersen, A. 1997. Insights on European Shared Services Operations. American Economic Review, 10 (2) : 253 -256.
8Bergeron, B. 2003. Essentials of Shared Services. lrd Edition. New York, NY: John Wiley & Sons Inc. , 36 -52.
9Derven, M. 2011. Advancing the Shared Services Journey Through Training. T + D, 4 (9) : 58 -64.
10Earl, M. J. , J. L. Sampler, and J. E. Short. 2000. Strategies for Business Process Reengineering: Evidence from Field Studies. Idea Group Publishing, 12 ( 1 ) : 75 - 98.
