摘要
目的研究PDCA循环护理管理模式应用于呼吸内科的效果。方法选取我院呼吸内科2013年2月至2014年3月采用常规护理管理模式的28例患者作为常规组,2014年5月至2015年6月采用PDCA循环护理管理模式的28例患者作为干预组。比较两组患者的护理服务满意度,由上述时间段内在该科室工作的15名护士对管理模式质量进行评价。结果干预组的护理管理满意度为92.86%,显著高于常规组的64.29%,差异有统计学意义(P<0.05)。第二年度科室护士的各项管理模式质量评分均明显高于第一年度,差异有统计学意义(P<0.05)。结论分析呼吸内科存在的可能影响护理质量的因素,采取PDCA循环护理管理模式,定期检查,积极处理,可提高患者对临床护理服务的满意度,提高科室工作者的管理模式质量评分。
Objective To study the effect of PDCA circulation nursing management mode in the application of respiratory medicine department. Methods 28 cases of patients receiving conventional nursing management mode in respiratory medicine department of our hospital from February 2013 to March 2014 were selected as conventional grroup, another 28 cases of patients receiving PDCA circulation nursing management mode from May 2014 to June 2015 were selected as intervention group. The satisfaction degree of nursing management were compared between two groups. The quality of management mode was evaluated by 15 nurses working in the respiratory medicine department during the above-mentioned period. Results The satisfaction degree of nursing service of intervention group was 92.86%, significantly higher than 64.29% of conventional group, with statistical difference （P〈0.05）. The each quality score of management mode on the second year was significantly higher than that on first year, with statistical difference （P〈0.05）. Conclusions To analyze the factors that may affect the nursing quality in respiratory medicine department and implement the PDCA circulation nursing management mode with regular detection and active treatment, can improve the patients＇ satisfaction degree of clinical nursing service and department workers＇ quality score of management mode.
出处
《临床医学工程》
2017年第7期1013-1014,共2页
Clinical Medicine & Engineering
关键词
PDCA循环护理管理模式
呼吸内科
护理质量
满意度
PDCA circulation nursing management mode
Respiratory medicine department
Nursing quality
Satisfaction degree
