摘要
目的探讨质量环(PDCA)循环在门诊质量管理中的应用效果。方法应用PDCA循环对门诊进行持续质量改进,通过数据对比应用统计学原理分析实施前后效果。结果实施PDCA循环管理后,门诊质量明显提高,服务水平得到改善,患者满意度大幅提升。结论 PDCA循环管理可以减少医患矛盾,提升医院形象,有助于门诊质量的持续改进。
Objective To investigate the effect of PDCA cycle in the quality control of clinic management. Methods Using PDCA cycle to improve the quality of clinic management continuously,comparing the effect of before and after implementing PDCA cycle,using statistical method. Results PDCA cycle has been used to improve the quality of clinic management,the level of service and patient satisfaction significantly. Conclusion PDCA cycle management can reduce doctor-patient conflicts,promote the image of the hospital and continue to improve the quality of clinic.
出处
《长春中医药大学学报》
2016年第5期1086-1088,共3页
Journal of Changchun University of Chinese Medicine
基金
内蒙古医科大学第二附属医院院内项目"医院行政后勤中层干部量化考核研究"(2013yjj33)
内蒙古医科大学第二附属医院院内项目"骨科门诊量化考核研究"(2015yjj29)
关键词
PDCA循环
门诊管理
医患关系
PDCA cycle
clinic management
physician-patient relations
