公共服务供给对公共服务感知绩效的影响机理——政府形象的中介作用与公众参与的调节效应被引量：113

The Impact of Public Service Delivery on Perceived Public Service Performance:The Mediating Role of Government Image and the Moderating Role of Public Participation

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摘要锦标赛式的公共投入扩张、以政府购买服务为主的公共服务市场化改革未能明显改善公共服务。本文试图打破从政府内部究"原因"、由供给模式找"突破"的思维定势,分析公共服务供给对公共服务感知绩效的影响,重点考察政府形象的中介作用和公众参与的调节效应。研究发现:公共服务供给对感知绩效具有显著的正向影响,并部分通过政府形象的中介作用产生;相比低程度公众参与,较高程度的公众参与下,公共服务供给对政府形象和感知绩效的正向影响增强,而政府形象对公共服务感知绩效的正向影响减弱。结果表明:公共服务供给特征是公共服务感知绩效的主导因素,良好的政府形象、深入的公众参与能促使公共服务供给更大程度上提升公共服务感知绩效。因此,在加大公共服务投入的同时,应注重改善政府形象、深化公众参与。 This study examinesthe impact of public service delivery on perceived public service performance,especially the mediating effect of government image and the moderating effect of public participation.Results find that public service delivery has a significant effect to promote perceived public service performance.The mediating test shows that government image acts as a mediator between public service delivery and perceived public service performance.Furthermore,the moderating test shows that public participation is the moderator variable between public service delivery and perceived public service performance.Public service delivery has a stronger effect with high levels of public participation,while mediating effect of government image enhances with low levels of public participation.Our findings indicate thatlocal governments can improve perceived public service performance by shaping better government image and encouragingmore effective public participation.

作者范柏乃金洁

机构地区浙江大学公共管理学院

出处《管理世界》 CSSCI 北大核心 2016年第10期50-61,共12页 Journal of Management World

基金教育部哲学社会科学研究重大课题攻关项目"完善社会主义市场经济体制条件下加快转变政府职能研究"(14JZD005)的项目资助

关键词公共服务感知绩效服务供给政府形象公众参与

分类号 D630 [政治法律—中外政治制度] D621.5 [政治法律—中外政治制度]

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