5George A. Akerlof. The Market for "Lemons": Quality Uncertainty and the Market Mechanism [ J ]. The Quarterly Journal of Economics, 1970, 8 (3): 488-500.
6CHO J.The mechanism of trust and distrust formation and their relational outcomes[J].Journal of Retailing,2006,82(1):25-35.
7CHAN K W,WU Y,LIU Z J,et al.Chem.A managers’conflict management styles and employee attitudinal outcomes:the mediating role of trust[J].Asia Pacific Journal of Management,2008,25(2):277-295.
8KRAMER R M.Organizational trust:A reader[M].New York:Oxford University Press,2006:15-20.