摘要
通过对该院体检中心率先推行的一站式服务模式的阐述,介绍了涉及医疗环境、医疗设施、医疗流程、医院管理、护理服务等各方面"以人为本"服务理念的具体体现,认为只有倡导以人为本的服务模式,营造人性化服务环境,开展人性化管理,实施人性化服务项目,满足受检者的健康服务需求,才能提高医院在市场经济大潮中的竞争力。
This paper presents an introduction of the ＂ one-station＂ service mode introduced in the Physical Examination Center of Nanjing General Hospital, focusing on the ＂ person - oriented＂ service concept embodied in medical environment, medical equipment, medical procedures, hospital management and nursing care. The development and competitiveness of a hospital pivot on the ＂ person-oriented＂ service mode, including humanized environment, humanized services and humanized management.
出处
《医学研究生学报》
CAS
2008年第4期398-400,共3页
Journal of Medical Postgraduates
基金
南京军区南京总医院科研基金资助项目(批准号:2006060)
关键词
以人为本
体检
服务
Person-oriented
Physical examination
Service
