摘要
从RATER指数的五个维度——信赖度、专业度、有形度、同理度、反应度探究完善我国政府服务质量的路径,为进一步提高我国政府服务水准、服务质量提供了新的视阈和方略。
Exploring and analyzing the quality of government service from the five dimensions - -reliability, assurance, tangibles, empathy, responsiveness. It provides a new vision and the road to enhance the standard of government service and improve the quality of government service.
关键词
服务型政府
政府服务质量
RATER指数
service-oriented government
the quality of government service
RATER index
