4[4]Garcia-Murillo M,Annabi H.Customer knowledge management[J].Journal of the Operation Research Society,2002,(53):875-884.
5[5]Amrit Tiwana.The essential guide to knowledge management:E-bus-iness and CRM applications[M].Preneentic-Hall,PTR,2001.
6[6]Blosch M.Customer knowledge[J].Knowledge and Process Management,2000,7(4):265-268.
7[7]Wayland R,Cole P.Customer connections:new strategies for growth[M].Boston:Harvard Business School Press,1997.
8[8]Gebert H,Geib M,Kolbe L,et al.Knowledge-enabled customer relationship management:integrating customer relationship management and knowledge management concept[J].Journal of Knowledge Management,2003,7(5):107-123.
9[9]Gebert H,Geib M,Kolbe L.Towards customer knowledge management:integrating customer relationship management and knowledge management concepts[C].The Second International Conference on Electronic Business.Taipei:National Chiao Tung University Press,2002.10-13.
10[10]Gamble P,Chalder M,Stone M.Customer knowledge management in the travel industr7[J].Journal of Vacation Marketing,2001,7(1):83-91.
4Jenifer W.Spencer Firms.knowledge-sharing str- ategies in the global innovation system: empirical ev- idence From the flat panel display Strategic Management Journal 2003, (24) industry [J] : 217- 233.
