摘要
随着人们日益增长的健康需求及医学科学的发展,门诊就诊患者与日俱增、病种日趋复杂。随之而来的,提高门诊护理人员服务质量的要求显得尤为重要。在大力提倡'以人为本'、'个性化服务'的今天,开展优质护理服务、构建和谐医患关系,已经成为重要议题。因此,转变服务理念、提升自身素质、调动群体积极性、推行'医护一体化'理念等举措逐渐成为医院门诊开展优质护理服务的重要方向。这些观念的提出也必将成为和谐就医的重要环节。
With the improvement of people's quality of life and the development of medical science,the health diseases has become increasingly complex nowadays.Thus,the requirements of improve the service quality of outpatient in nursing care is particularly important.Right now,in the circumstance of promoting people-oriented medical care,personalized service and carrying out high-quality care,building a harmonious doctor-patient relationship becomes more and more significant.Therefore,changing the service concept which help for enhancing our own diathesis,mobilizing the population enthusiasm,implementing the concept of health care integration initiatives gradual y become an important direction to carry out high-quality care.These ideas wil also become an important part of harmonious medical.
作者
段燕红
路锟
DUAN Yan-hong;LU Kun(Peking University People's Hospital,Beijing 100044,China)
关键词
门诊
优质护理
措施
Outpatient
Quality nursing care
Measures and procedures
