The basic concept and characteristics of customer satisfaction management and the management mechanism and structure of network information service industry are described.It’s pointed out that customer satisfaction m...The basic concept and characteristics of customer satisfaction management and the management mechanism and structure of network information service industry are described.It’s pointed out that customer satisfaction management is the orientation of network information service industry.展开更多
文摘The basic concept and characteristics of customer satisfaction management and the management mechanism and structure of network information service industry are described.It’s pointed out that customer satisfaction management is the orientation of network information service industry.
