The Indian aviation sector has undergone remarkable growth,driven by the emergence of low-cost carriers and diverse business models.This has resulted in a surge in passenger numbers and aircraft orders,establishing In...The Indian aviation sector has undergone remarkable growth,driven by the emergence of low-cost carriers and diverse business models.This has resulted in a surge in passenger numbers and aircraft orders,establishing India as a vibrant global aviation market.However,this rapid expansion is accompanied by significant financial challenges,leading to distress and insolvency among numerous airlines.Despite optimistic growth forecasts,high operating costs and relatively low revenue returns pose substantial hurdles.Motivated by these challenges,this study aims to uncover the key factors influencing revenue generation in the Indian aviation industry by analysing expenditure components and their impacts on costs.The objective of this study is to address the research gap stemming from the lack of previous studies on Indian airlines that address endogeneity issues related to airline expenditures.By utilising data from 2007 to 2022 sourced from the audited annual reports of each airline,we aim to provide essential insights into the revenue dynamics of Indian airlines through the application of various econometric models including instrumental variables(IV)regression and generalised method of moments(GMM)models for improving causality and addressing endogeneity.Our findings reveal a positive correlation between unit revenue and factors such as unit expenditure,staffnumbers,and passenger volume,while also highlighting the positive impacts of airline alliances and regional connectivity schemes.This research not only sheds light on industry intricacies but also underscores the imperative to address key variables to enhance the sector’s sustainability and resilience in the face of ongoing challenges,offering valuable contributions to both academia and industry stakeholders for informed decision-making and strategic planning.展开更多
Airlines and airports continuously improve operational efficiency and enhance service quality,especially through self-service technology(SST).Although there are several reviews on SST,the aviation industry has been co...Airlines and airports continuously improve operational efficiency and enhance service quality,especially through self-service technology(SST).Although there are several reviews on SST,the aviation industry has been com-paratively overlooked.This study offers a systematic review of the existing literature on aviation SST(e.g.,self-check-in kiosks and web/e-ticketing)from the customer service perspective.Starting from a rich dataset of 678 peer-reviewed journal articles listed in Scopus,after some screening processes,98 articles remained and were included in the full-text review and analysis.Accordingly,we found that the aviation SST literature focused on some geographical locations,e.g.,North America and Asia,but not others(e.g.,Africa or Oceania).Its three main research themes are customer adoption,customer satisfaction,and customer experience,in which the Technol-ogy Acceptance Model(TAM)is the dominant framework.In addition,the use of SST from the environmental perspective was rarely studied while newer SSTs such as customer service chatbots and biometric check-in will need more attention.展开更多
文摘The Indian aviation sector has undergone remarkable growth,driven by the emergence of low-cost carriers and diverse business models.This has resulted in a surge in passenger numbers and aircraft orders,establishing India as a vibrant global aviation market.However,this rapid expansion is accompanied by significant financial challenges,leading to distress and insolvency among numerous airlines.Despite optimistic growth forecasts,high operating costs and relatively low revenue returns pose substantial hurdles.Motivated by these challenges,this study aims to uncover the key factors influencing revenue generation in the Indian aviation industry by analysing expenditure components and their impacts on costs.The objective of this study is to address the research gap stemming from the lack of previous studies on Indian airlines that address endogeneity issues related to airline expenditures.By utilising data from 2007 to 2022 sourced from the audited annual reports of each airline,we aim to provide essential insights into the revenue dynamics of Indian airlines through the application of various econometric models including instrumental variables(IV)regression and generalised method of moments(GMM)models for improving causality and addressing endogeneity.Our findings reveal a positive correlation between unit revenue and factors such as unit expenditure,staffnumbers,and passenger volume,while also highlighting the positive impacts of airline alliances and regional connectivity schemes.This research not only sheds light on industry intricacies but also underscores the imperative to address key variables to enhance the sector’s sustainability and resilience in the face of ongoing challenges,offering valuable contributions to both academia and industry stakeholders for informed decision-making and strategic planning.
文摘Airlines and airports continuously improve operational efficiency and enhance service quality,especially through self-service technology(SST).Although there are several reviews on SST,the aviation industry has been com-paratively overlooked.This study offers a systematic review of the existing literature on aviation SST(e.g.,self-check-in kiosks and web/e-ticketing)from the customer service perspective.Starting from a rich dataset of 678 peer-reviewed journal articles listed in Scopus,after some screening processes,98 articles remained and were included in the full-text review and analysis.Accordingly,we found that the aviation SST literature focused on some geographical locations,e.g.,North America and Asia,but not others(e.g.,Africa or Oceania).Its three main research themes are customer adoption,customer satisfaction,and customer experience,in which the Technol-ogy Acceptance Model(TAM)is the dominant framework.In addition,the use of SST from the environmental perspective was rarely studied while newer SSTs such as customer service chatbots and biometric check-in will need more attention.
