This paper aims at demonstrating that an acceptable level of performance as a group facilitator can be achieved byhospitality industry managers in a 35-hour course, to a maximum of fourteen trainees, experienced in gr...This paper aims at demonstrating that an acceptable level of performance as a group facilitator can be achieved byhospitality industry managers in a 35-hour course, to a maximum of fourteen trainees, experienced in groupleadership but not in small-group facilitation or large-group coordination. Based on a six-step model fororganizational intervention, the course was run in co-facilitation, using the effect of demonstration, modelling, andobservation to improve performance at individual level. The course represents a mix of organizational behaviourand human resources management that has proved to be effective in preparing managers to improve organizationalinnovation and accelerate change in companies. Each step produced outputs, namely three innovation projects.Participants rated the course in every item of an extensive questionnaire as Good and Very Good, except theintroduction (pre-consult), which was considered “too theoretical”. Therefore, the course model proved to beadequate for the preparation of managers as coaches for organizational innovation in the hospitality industry. As tofuture developments, they will have to do mostly with the functioning of a matrix structure in the hospitality industry,so that the whole approach may have a full impact on the company.展开更多
文摘This paper aims at demonstrating that an acceptable level of performance as a group facilitator can be achieved byhospitality industry managers in a 35-hour course, to a maximum of fourteen trainees, experienced in groupleadership but not in small-group facilitation or large-group coordination. Based on a six-step model fororganizational intervention, the course was run in co-facilitation, using the effect of demonstration, modelling, andobservation to improve performance at individual level. The course represents a mix of organizational behaviourand human resources management that has proved to be effective in preparing managers to improve organizationalinnovation and accelerate change in companies. Each step produced outputs, namely three innovation projects.Participants rated the course in every item of an extensive questionnaire as Good and Very Good, except theintroduction (pre-consult), which was considered “too theoretical”. Therefore, the course model proved to beadequate for the preparation of managers as coaches for organizational innovation in the hospitality industry. As tofuture developments, they will have to do mostly with the functioning of a matrix structure in the hospitality industry,so that the whole approach may have a full impact on the company.
